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Client Rights

Caracole wants to make sure that you and your friends and family are treated with respect. If we have not lived up to this promise, we need you to let us know. Please download and follow our guide to report a concern.

Your rights as a Caracole client:

  • RESPECT: You and your friends and family will be treated with respect and honor.
  • FAIRNESS: You and your friends and family will not be treated differently because of your race, gender, gender expression, sexual orientation, appearance, religion, spirituality, ethnicity, national origin, past history, military service, health or age.
  • PRIVACY: You can expect to have your privacy protected. We won’t share your information without your permission
  • CARE: You and your friends and family have the right to receive high quality care at Caracole. In order to make that happen, we need you to stay involved with your service plan.
  • COMMUNICATION: Our staff members will respond to your questions, concerns, and requests in a reasonable amount of time. We will provide services in your language using an interpreter if needed.
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