Get Help That Connects the Dots

Access the HIV care and support you need to thrive.

Get the Support You Deserve

Health care doesn’t have to feel complicated.

Life can be challenging, and prioritizing your health—especially HIV care—isn’t always easy. But you don’t have to face it alone—we’re here to make it easier to take care of yourself. No matter what challenges you’re facing, we’re here to support you and help you remove the barriers to living your healthiest life. We’ll help you create a care plan that fits your life and goals, offering ongoing support to take control of your health.

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What We Offer

HIV Care That Works for You

When it comes to your health, one size doesn’t fit all. That’s why we work with you to create a plan that fits your life and goals. Our team is here to help you navigate your care options, connect with the right services and remove barriers to better health.

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Here’s how:

  • Free, Compassionate Care: Access free services in a safe, non-judgmental space.
  • Health Care Navigation: Get connected with medical providers who specialize in HIV care.
  • Pharmacy Services: Enroll in medication support, including prescription co-pay assistance for both HIV and non-HIV medications.
  • Transportation Assistance: Receive help in getting to appointments, ensuring you never miss vital care.
  • Insurance Guidance: Understand your benefit options and access the coverage you need.
  • Basic Needs Support: Connect with other service providers and resources to help remove barriers to your health and well-being.

 

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HIV Testing

Know Your Status

If you’re unsure of your HIV status, getting tested is the first step. Whether you’re testing for the first time or it’s been a while, we’re here to make the process easy, no-cost and judgment-free. No matter the result, you won’t have to navigate it alone—our team is here to provide support, answer questions and connect you with care if needed.

Call (513) 761-1480 to speak with one of our Peer Navigators.

Meet our team

Peer Navigators

Our Peer Navigators have lived experience with HIV, are ready to answer your questions about our services and offer ongoing support to help you take control of your health.

Adam Hawthorne
Adam Hawthorne
Peer Navigator
he/him/his
Louis Dickerson
Louis Dickerson
Peer Navigator
he/him/his
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Support Groups

Find connection in community.

Support groups provide a safe and empowering space to share experiences and find understanding.

Frequently Asked Questions

Below are answers to common questions about our services. For more, visit our FAQ page or explore our Resources section for articles on HIV topics.

I recently tested positive for HIV. What should I do next?

For support and enrollment in case management services as needed, please call our main number at 513.761.1480 to request an appointment with our intake coordinators.

What can case management services help me with?

Individual support maintaining medical care and medication adherence, assistance with the cost of HIV medical care, medications, dental services, mental health care and health insurance premiums (income guidelines apply), referrals for substance abuse and/or mental health recovery/treatment, and help connecting with other service providers and resources.

What are the requirements for enrollment in case management services?

Individuals must live in the state of Ohio in the service areas of Caracole and have an HIV diagnosis.

How much do case management services cost?

Services are free, thanks to federal, state and city grants and donations from generous individuals, foundations and the United Way of Greater Cincinnati.

How do I access HIV case management? Do I need to come in person?

To inquire about case management services, please call our main number at 513.761.1480 to request an appointment with our intake coordinators. At this time, intake assessments are being completed by telephone.

What is the Ryan White Program?

The Ryan White HIV/AIDS Program is the largest federal program focused exclusively on providing HIV care and treatment services to people living with HIV. The program provides a comprehensive system of care for people living with HIV who are uninsured or underinsured.

Will my HIV status be kept confidential?

Caracole respects your privacy. Per HIPAA guidelines, your information will only be shared with your permission as needed to help in the delivery of your care.

What if I’m not a US citizen?

We welcome all eligible individuals. Citizenship or immigration status will not impact your eligibility for services with Caracole.

Will a case manager go with me or help get me to my medical appointments?

Once you are enrolled into our case management program, you and your case manager will discuss your individual needs and determine what is most appropriate for you.

What are the benefits of taking HIV meds?

Taking your HIV meds as prescribed by your doctor reduces your viral load (amount of HIV in the blood) and helps keep it low. It can also help you achieve viral load suppression, which means having fewer than 200 copies of HIV per milliliter of blood. HIV meds can lower your viral load to a point where it becomes undetectable by a lab test. This is referred to as an undetectable viral load. With an undetectable viral load, HIV cannot be transmitted through sex, and it also prevents perinatal transmission and reduces the risk of transmission through breastfeeding. Taking your HIV meds as prescribed helps prevent drug resistance, which can limit your treatment options and spread drug-resistant HIV strains to others.

Quick Escape

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