Case Management

For support and enrollment in case management services as needed, please call (513) 619-1465 to request an appointment with one of our benefits navigators.

HIV is treated with medication called antiretroviral therapy (ART). ART keeps the virus under control and helps the immune system stay strong. It comes as a daily pill or injections that you get monthly or every other month. Learn more in our article, HIV: The Basics.

Your HIV status is confidential health information, so you don’t have to share with everyone—like employers, landlords or casual acquaintances. Telling intimate partners or people you have used drugs with that you’re living with HIV gives them the chance to get tested and start treatment if needed. If you’d prefer to notify partners anonymously, Caracole staff can connect you to confidential options.

In many states, including Ohio, the law requires you to tell these partners—even if you’re using protection or your HIV is undetectable (U=U). Not sharing your status could lead to criminal charges. We understand that can feel overwhelming. Caracole staff are here to help you make informed decisions: We can:

• Provide guidance on when and how to share your status
• Answer questions and support in addressing stigma
• Provide a safe, supportive space to talk with loved ones

You’re not alone. Our team offers support and education to help you feel more confident having those conversations with your partner.

Individual support maintaining medical care and medication adherence, assistance with the cost of HIV medical care, medications, dental services, mental health care and health insurance premiums (income guidelines apply), referrals for substance abuse and/or mental health recovery/treatment, and help connecting with other service providers and resources.

Individuals must live in the state of Ohio in the service areas of Caracole and have an HIV diagnosis. Caracole provides case management services to Ohio residents living in Brown, Butler, Clermont, Clinton, Hamilton, Highland, and Warren counties only.

Please contact your local health department for information on the nearest AIDS Service Organizations (ASOs).

We welcome all eligible individuals. Citizenship or immigration status will not impact your eligibility for services with Caracole.

Services are free, thanks to federal, state and city grants and donations from generous individuals, foundations and the United Way of Greater Cincinnati.

To inquire about case management services, please call (513) 619-1465 to request an appointment with one of our benefits navigators. At this time, intake assessments are being completed by telephone.

Intake involves assessment by one of our benefits navigators to determine eligibility for services. When appropriate, you will be referred for case management services following intake and be assigned to work with an individual case manager. Your case manager will contact you to schedule your initial appointment and begin the process of providing support and access to financial assistance through the Ryan White program.

Case management services can be accessed on an ongoing basis for as long as you remain eligible. You and your case manager may discuss graduation from services if you are able to manage your needs independently.

Caracole respects your privacy. Per HIPAA guidelines, your information will only be shared with your permission as needed to help in the delivery of your care.

Once you are enrolled into our case management program, you and your case manager will discuss your individual needs and determine what is most appropriate for you.

At this time, you and your case manager can discuss best options for your situation, whether in-person or over the phone. However, future program policies may require in person meetings.

Once you are enrolled into our case management program, you and your case manager will discuss your individual needs and determine an appropriate plan.

The best way is to call Caracole directly during our regular business hours, Monday through Friday, 9:00 AM – 5:00 PM. Our main number is (513) 761-1480. Please provide your name and phone number, and the message will be given to your case manager who will follow up with you.

The Ryan White HIV/AIDS Program is the largest federal program focused exclusively on providing HIV care and treatment services to people living with HIV. The program provides a comprehensive system of care for people living with HIV who are uninsured or underinsured.

Ryan White funds are not eligible to be used for inpatient care or hospitalization, urgent care, non-HIV related care, and ambulance transportation.

OHDAP is the Ohio HIV Drug Assistance Program, which is administered by the Ohio Department of Health (ODH).  It is also known as ADAP (AIDS Drug Assistance Program). This program assists people with the cost of their HIV and other medications.

Yes. Besides HIV medication, OHDAP can assist with most other medications, but some medications are excluded. OHDAP can also assist with the cost of health insurance premiums for private insurance, Medicare Part D plans, COBRA, and ACA plans (financial eligibility requirements apply). Medicare Part B premiums are NOT covered.

To qualify, an applicant must be HIV positive, a resident of Ohio, meet the financial eligibility guidelines (500% of the Federal Poverty Level, based on household size), and re-enroll every six months. Your case manager can assist you with the enrollment process. Individuals who exceed the financial eligibility guidelines may still be eligible for case management and prescription co-pay assistance through our 340B pharmacy services.

Coordinated Care Network (CCN) Pharmacy is a mail-order pharmacy that provides both HIV and non-HIV medications to clients who are enrolled. Caracole contracts with Coordinated Care Network (CCN) Pharmacy and is able to offer co-pay assistance through this service established by the 340B Drug Pricing Program.

To qualify, one must be enrolled in case management services and have either private health insurance or a Medicare Part D plan. Coordinated Care Network (CCN) Pharmacy must be in-network with the health insurance plan. There are no income eligibility requirements to be eligible for this program.